Privacy Policy

1. Privacy Officer

The person responsible for the protection of personal information is:

2. Personal Information Collected

We may collect the following information:

• Identity and contact information: name, professional email, phone number, position, company.
• Exchange-related information: content of messages sent through our forms, emails or other channels.
• Technical data: IP address, browser type, device, pages viewed, server logs.
• Cookies and similar technologies: online identifiers and browsing behaviors, according to your choices.

3. Means of Collection

Information is collected through:

• Site forms (e.g., contact, quote request, newsletter subscription).
• Direct communications (email, phone).
• Automatic technologies (cookies, pixels, server logs).

4. Purposes and Legal Bases

We use your information to:

• Respond to your requests, contact you and follow up.
• Provide, improve and secure the Site and our services.
• Analyze Site usage (statistics and performance).
• Manage B2B business relationships (reasonable prospecting, if applicable).
• Comply with our legal and regulatory obligations.

When required, we obtain your consent. In other permitted cases, we rely on our legitimate interest in offering and improving our B2B services.

5. Cookies and Identification Technologies

We use cookies necessary for the Site to function. Non-essential cookies (e.g., audience measurement, marketing) are disabled by default and are only activated with your consent. You can manage your preferences via the cookie banner or by changing your browser settings.

6. Disclosure to Third Parties

We may share your information with:

• Our service providers (hosting, analytics, CRM, support), acting as subcontractors.
• Public authorities when required by law.

These third parties only have access to information necessary for their functions and must protect it.

7. Transfers Outside Quebec

Some providers may be located outside Quebec/Canada. In such cases, we conduct a privacy impact assessment and implement contractual and organizational measures ensuring equivalent protection.

8. Retention Period

We retain information only for the duration necessary for the described purposes, then destroy or anonymize it securely according to our internal practices.

9. Security Measures

We implement reasonable physical, technical and administrative measures to protect your information against loss, theft, unauthorized access, disclosure or modification.

10. Your Rights

You have the following rights:

• Access to your personal information.
• Rectification.
• Withdrawal of consent when applicable.
• Deletion or anonymization when legal conditions are met.
• Portability of computerized information, as provided by law.
• Objection to processing in certain cases.

To exercise your rights, contact our officer at the address indicated in section 1. We will respond within the time limits provided by law.

11. Automated Decisions

If we use automated processing to make a decision about you, we will inform you at the relevant time and you may request explanations or a review.

12. Privacy Incidents

We maintain a register of privacy incidents and, in case of risk of serious harm, we will notify the Commission d'accès à l'information du Québec and affected individuals in accordance with the law.

13. Updates

We may modify this privacy policy. The updated version will be published on the Site with the update date.